1. How do I find my orders?
2. How many cases were actually shipped on my order?
3. How can I find out about the shelf life, product specifications and nutritional information on certain products?
4. How do I read the code date on a certain product?
5. How far in advance of my ship date do I need to place my order?
6. Did you receive the order that I faxed?
7. How many cases of a certain product are on a layer/pallet?
8. What is the process for returning bad or damaged product?
9. How frequently is the order information updated?
10. What is the minimum weight requirement for pick-ups?
11. Who do I contact for more information?
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- Q - How do I find my orders?
A - Your order can be found in one of many ways.
* You are able to search for a specific order by purchase order (P.O.) number.
* Or, if you are looking for an order from a specific time period, you are able to search by date range (ex: 9/9/00 - 9/22/00).
* And, you have the ability to display a list of all your orders and their status.
- Q - How many cases were actually shipped on my order?
A - To view your order status...whether you are inquiring actual shipped quantities, or scheduled ship dates...just click on Ventura's "Order Search" section and review your order status by a master list, or move specifically by P.O. number or order date.
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- Q - How can I find out about the shelf life, product specifications and nutritional information on certain products?
A - Our "Product Info" section enables you to retrieve product specifications and nutritional information for many of our products. If the product you are inquiring about is not listed, please contact your Ventura Foods customer service representative using our "Contact Us" feature.
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- Q - How do I read the code date on a certain product?
A 178 0 |
A |
178 |
0 |
Plant |
Calendar
day produced |
year |
A = Sunnyland
B = Chambersburg
C = City of Industry/Speciality
H = Waukesha
I = City of Industry/Foodservice
J = St. Joseph
L = Los Angeles
N = Albert Lea
P = Portland
T = Fort Worth
S = Los Alamitos
Z = Lou Ana
|
178th
day of the year |
0 = 2000
9 = 1999 |
If the product you are inquiring about is not listed, or, if it shows a different coding system, please contact your customer service representative using our "Contact Us" feature.
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- Q - How far in advance of my ship date do I need to place my order?
A - The lead-time required by Ventura Foods Foodservice is 5-7 working days. National chain accounts require a lead-time of 10 working days.
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- Q - Did you receive the order that I faxed?
A - If you need to confirm that your order has been received and is in the system, feel free to search under the "Order Search" feature, or use the "Contact Us" section to send your inquiry to your customer service department.
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- Q - How many cases of a certain product are on a layer/pallet?
A - This information is available in Ventura's "Product Info" section. If the product you are inquiring about is not listed, please contact your Ventura Foods customer service representative using our "Contact Us" feature.
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- Q - What is the process for returning bad or damaged product?
A - Notify your customer service representative with the following information
1. Product code
2. Code date
3. Problem
Your customer service representative will issue a Returned Product Authorization (RPA) number and walk you through the "next-steps" of Ventura's product return process.
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- Q - How frequently is the order information updated?
A - The order inquiry database is updated every hour, 24 hours per day.
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- Q - What is the minimum weight requirement for pick-ups?
A - Ventura Foods minimum weight requirement is 6,000 pounds.
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- Q - Who do I contact for more information?
A - The "Contact Us" link provides 1-800 customer service numbers, as well as a direct e-mail link for all of Ventura's customer service centers nationwide.
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